Privacy Policy

Effective Date: December 2025 Website: www.prayagtourism.com

At Prayag Tourism, we are deeply committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or utilize our travel services.

This policy has been drafted in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

1. Information We Collect

To provide you with seamless travel experiences, we may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, postal address, and payment details required for booking and billing purposes.
  Travel & Compliance Data: Government-issued identification (e.g., Aadhar, Passport) and travel itineraries, strictly as required for hotel check-ins, flight bookings, and regulatory compliance.
  Technical Usage Data: Information automatically collected when you access our site, including IP address, browser type, operating system, and page viewing history, to help us optimize our website performance.

2. How We Use Your Information

Your data is used strictly for legitimate business purposes, including:

• Service Fulfillment: Processing bookings, managing itinerary modifications, and handling payments.
  Communication: Sending booking confirmations, travel updates, and responding to customer support inquiries.
  Service Improvement: Analyzing user behavior to enhance website functionality and user experience.
  Legal & Security: Complying with applicable laws, preventing fraud, and ensuring the safety of our digital infrastructure.

3. Data Sharing & Disclosure

Prayag Tourism does not sell, trade, or rent your personal information to third parties. We only share data in the following specific circumstances:

• Service Partners: We may share necessary details with trusted third parties (airlines, hotels, cab operators) solely to fulfill your travel reservation.
  Legal Obligations: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Prayag Tourism, our customers, or others.

4. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption protocols and secure server environments.

Note: While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but remain committed to mitigating risks.

5. Your Rights

Under applicable Indian privacy laws, you retain the following rights regarding your data:

• Right to Access: You may request a copy of the personal data we hold about you.
  Right to Correction: You may request that we correct any inaccurate or incomplete information.
  Right to Erasure: You may request the deletion of your personal data, subject to legal retention requirements.

To exercise these rights, please submit a written request to our contact email listed below.

6. Cookie Policy

Our website uses “cookies” to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings, though this may affect site functionality.

7. Third-Party Links

Our website may contain links to external websites. Please note that Prayag Tourism is not responsible for the content or privacy practices of these third-party sites. We encourage users to review the privacy policies of any external sites they visit.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by an “Effective Date” at the top of this page. We encourage you to review this page clearly to stay informed.

9. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Grievance Officer/Support Team:

• Email: prayagtour@gmail.com
  Phone: +91 95553 13526
  Registered Office: 168 Mawaiya, Arail Road, Near Panchmukhi Temple, Naini, Prayagraj – 211008